Last updated: Draft — pending legal review
This is a working draft written to cover the standard ground for a gifting marketplace. It has not been reviewed by a lawyer and should not be published or relied on as-is — have it reviewed against your actual entity, jurisdiction and payment provider terms before launch.
These terms govern your use of Qifts (the “Service”), including the website, any related apps, and the gifts you send or receive through it. By using Qifts, you agree to these terms. If you don't agree, please don't use the Service.
Qifts lets a sender purchase a gift — a gift card, a hamper, a booked service, or a bill payment — for a recipient in a supported country. Some gifts are fulfilled instantly (vouchers and codes), some are shipped by courier, and some are booked with a local third-party provider on your behalf. Qifts is a marketplace and facilitator; where a gift is fulfilled by a third party (a salon, a courier, a retailer), that provider is responsible for delivering the underlying product or service to the standard they've agreed with us.
You must be at least 18 years old and able to form a binding contract to use Qifts as a sender. There's no minimum age to receive a gift, but a recipient must be able to redeem it themselves or through a parent or guardian where relevant.
Prices are shown in the sender's currency at checkout, with the gift value, any service fee, and the total shown separately before you pay — never bundled together. Once payment is confirmed, we begin fulfilling the gift; for instant gift types this may happen within seconds, so cancellation may not be possible once you've confirmed the order.
Voucher and code-based gifts are sent to the recipient by WhatsApp or SMS and are typically redeemable immediately. Shipped gifts (hampers and bundles) are delivered by local courier, usually within 2–5 working days of the recipient confirming their address. Booked gifts (salon visits, home services, experiences) are confirmed directly with a vetted local provider; timing depends on that provider's availability.
If a gift is not delivered, not redeemable, or not fulfilled as described, you're entitled to a full refund of that gift's value. Refund requests should be raised through Qifts support; we aim to resolve them quickly and won't require you to chase a third-party provider directly.
You agree not to use Qifts for anything unlawful, to send gifts using stolen payment details, to attempt to defraud a recipient or provider, or to interfere with the operation of the Service.
Qifts is provided on an “as available” basis. To the extent permitted by law, our liability for any issue with a gift is limited to the value of that gift. We're not liable for indirect or consequential losses, or for delays caused by a third-party provider outside our reasonable control.
We may update these terms from time to time. If we make a material change, we'll let you know before it takes effect.
Questions about these terms can be sent to hello@qifts.com.